Anonymous
We got Hyperoptic for Business, because we thought it's the best out there. When the engineer came to install the router, he placed it in an office far away from our main shop area where we need WiFi. We explained where we need internet and was told that we will have no issues. After installation we realized that we have very poor speeds where we need it most. We then got two boosters (which they charged us extra for) to fix the problem. The internet is so bad that the boosters cant even pick up the signal. We are paying £225 per month for 1Gb internet and we get about 70Ghz in the main shop area. We have contacted Hyperoptic several times about this, but they have a lot of excuses such as staff on leave and that they don't grantee wireless speeds. We have asked them several times to come and move the router then, but they simply didn't turn up. We are not stuck in a contract with them for 2 years and we don't know what to do.
8 months ago
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Hyperoptic has a 1.3 average rating from 85 reviews

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