Extortionate cancellation fees and terrible CS! Iv been with hyperoptic over 4 years and had to move out of an apartment due to my landlord selling up. Hyperoptic assured me on chat my cancellation would cost no more than £150.70 and to contact CS before cancelling to see if possible to reduce. After going to CS they added on another months charge making the total cancellation fee £171.22 their CS agent on the phone couldn’t even explain why the fee had changed from £150.70 to £144 plus an extra month! Iv reccomendd hyperoptic to many people and was a loyal customer but never again!! AVOID
4 months ago
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Hyperoptic has a 1.4 average rating from 39 reviews
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