I called today to try to open a new account with this company, the customer service person I spoke to was so unhelpful. I told them my address and because my building was a factory before a lot of flat are not showing, I try to explain to him that they are a lot of people that have the Internet from hyperoptic in my building. The customer service person told me i cannot see your flat you cannot have internet from we do not cover your area!! I explain that he can enter the address manually as many people that leave here have the internet he said we cannot help you and hang up. whoa, fine if you do not want any customer fine i stay with virgin then!!! great customer guys carry on like this and you company will go bust lol!