We had been with Hyperoptic for just over a year and it was rock solid - no downtimes. But we upgraded our package on 18th September, and since then we have had constant issues. Regular outages with various red errors on our modem and router, leading to no internet. We have a support ticket open for almost a month and have had zero (real) replies to it. A Hyperoptic staff member from Reddit replied to me and said they had tried something, but right now we have yet another internet outage (15 minutes and counting). Hyperoptic almost seem like a nonexistent company (from a customer service perspective).