A disgusting unethical company. I have previously been with this company for over 5 years but had to relocate to an area which they do not service. I had the same experience as a previous post with regard to an early termination fee. I stupidly agreed to a 24 month contract to "upgrade" from 50 mb to 100 mb, a speed which was rarely achieved. I am having to terminate the contract about 5 months early but they are requesting a £150 early termination fee. This is a sickening and disgusting way to treat a loyal customer. I am a pensioner on a fixed income and being asked to pay this penalty which no other provider of services (including the David Lloyd gym who have been great) has asked for. I emailed the CEO a month ago about the unfairness of this clause, but haven't had the courtesy of a reply. What a gross, typical example of unethical, corporate greed. Please avoid this company. There are much fairer ones out there.