I’ve been a Hyperoptic customer for 7 years and I genuinely regret giving them my loyalty for so long. A recent planned maintenance caused a major disruption that extended well beyond the communicated timeframe and seriously affected my work. But what was even more frustrating was the way the whole situation was handled. My concerns were either brushed aside or met with vague templated replies that showed no real understanding of the impact. It wasn’t until I escalated the issue and insisted on proper handling that someone finally responded with some form of ownership, but by then the damage was done. Their resolution? A one-month refund as a gesture of goodwill. After 7 years of being a paying customer, that’s what my time and frustration were worth to them. This entire experience has shown that when things go wrong, Hyperoptic simply doesn’t know how to treat its customers. I’ve made the decision not to renew my contract and am already looking at alternative providers. Good speed means nothing when the customer service behind it is this poor. I won’t be recommending Hyperoptic to anyone.