Absolutely unacceptable service from Hyperoptic. I moved into my new apartment last Thursday and found the Wi-Fi wasn’t working — the red alarm light was on from day one. I spent several hours on the phone with customer service, only to be told the earliest an engineer could come was the following Monday. As someone who works from home (including weekends), this delay cost me four full days of work as I live in a tall building that doesn't have signal/data coverage from this height. The engineer who came on Monday temporarily fixed the issue, but the internet went down again by midnight Tuesday. I then had to spend even more hours on the phone, being passed around different team members, receiving conflicting information, and getting no real answers. I was eventually told the issue was due to a server error and that my account had been incorrectly linked to the previous. Despite repeatedly asking to speak to a manager, I’ve had no clear resolution, no working Wi-Fi, and no compensation — just over EIGHT hours on the phone and a whole lot of stress. This has caused serious disruption to my work and income. I’m beyond disappointed and wouldn’t recommend Hyperoptic to anyone based on this experience. Update: it's now the following Wednesday (6 days later) and I still have no WiFi and I've been told it could be days until this is resolved. Someone needs to resolve this issue for me ASAP.