One of the worst customer service experiences I have had We are moving home and found out that Hyperoptic does not provide service at the new address. Instead of offering a reasonable solution, they expect us to pay for the full remaining year of the contract — even though they cannot deliver the service. I have been trying to contact their helpline for over 10 days now. Every time I call, the lines are constantly busy, with hold times stretching beyond 1–2 hours, and still no response. When I raised a ticket online, the replies were rude, dismissive, and completely lacking in empathy. The support team came across as incompetent and inconsiderate, showing no intention to help or understand the situation. For a company that claims to be a communications provider, Hyperoptic is shockingly bad at basic customer communication. I would not recommend them to anyone who expects reliability, fairness, or even the slightest level of customer care.