Due to being completely ignored by the hyperoptic team I am having to share my comms here. I am writing to formally escalate an issue regarding the lack of internet service at my property. This has been an ongoing problem since we had the install in July. Despite numerous calls, emails and attempts to resolve it, there has been no progress. For context: I am currently using over 125 GB of mobile data per month because the internet is entirely unusable in one side of the house. Basic functions like streaming music or watching TV are impossible due to constant buffering and dropped connections. My devices regularly disconnect from the Wi-Fi, particularly in my bedroom and bathroom. We have an open case, and I have a record of countless emails and touchpoints confirming that the service is not working as promised. We urgently need this matter resolved in form of a cancellation. I am requesting an immediate cancellation of my service and a full credit for the period during which it has been unusable. If I do not receive a response from a member of the escalation team by the end of the day on Thursday, I will be reporting this matter to Trading Standards. Case: CS0498231