I’ve been with Hyperoptic for 9 years, renewing every 2 years for better deals, but I overlooked the fine print. When I moved to an area they don’t cover, they still charged me £300 to end my contract: no flexibility, even though they couldn’t provide the service. Customer support made things worse: ignored tickets, broken payment links, and constant threatening emails about returning equipment. The only way to contact them was through a slow and unhelpful live chat. If you’re a renter or move often, beware: read the contract carefully and think twice before signing up