Hyperoptic started off quite well 4 years ago. However, recently I have experienced poor and rude customer service. If you are considering this company for your internet, you should really take a long look at their terms and conditions as they give you the impression that a month-to-month service incurs no termination fee, and then they still charge you for an extra month if you don't give adequate notice. Also, beware of their contract service. It isn't set up with the customer in mind. They count on you to forget so that they can charge you almost twice the rate when you don't renew. I missed my renewal date by 1 day. I called them, and the lady was very rude, insisting there was nothing that could be done. I have never missed a payment, never cancelled within a contract - if I may say - a great customer. However, they would not allow any changes. I was charged almost twice the payment for the next month, and due to this I decided not to renew my contract. A good company has its customers at the forefront, understanding that this is how income is generated. I understand abiding by terms, but even within these terms, they have stated that they can be waived in certain instances. I wasn't looking for special treatment, I was just looking for them to understand that we are humans. We forget. We make mistakes. Or things happen outside of our control. We are understanding when their internet service fails, but they cannot understand when we miss a contract date. And its not just me. I have a neighbour to which the same thing was done. I wouldn't recommend this company now...I have since switched and have gotten a faster speed for way less. Hyperoptic, I expected more. You should take note and do better for future customers. Cheers!