I ordered a sofa online and it was delivered last Tuesday. There were some screws that were not included and a white board that was damaged. I contacted customer service who told me that they would have what i needed at the Kansas store if i was willing to drive there, otherwise it would take 10 + days to deliver. I agree to go to the store. I went to the store in Kansas yesterday. I stopped at the customer service desk and gave them my information, told them that i was planning to shop and would be back to pick up. I shopped and spent another $200.00 before returning. When I came back the lady I spoke with just told me that they didn't have those screws in stock. I explained that I lived an 90 minutes away and I really needed them. After being told a couple times they couldn't help me I asked for a manager. A manager came over and I explained for the fourth time why i was there. She told me that the sofa may not be in stock. After another 20 minutes they did finally get me the parts that i needed. They handed them to me and did not say a word. The manager walked by me and did not speak to me. I was shocked at the poor customer service. I've always heard that IKEA had great customer service so this was very disappointing. I have been looking for a sectional and have decided not to use Ikea because of the poor customer service at your Kansas location. The next closest store would be hours away.