This review is only addressing the experience after the shopping when something goes wrong. The IKEA Customer service is horrendes - from hours of waiting in the store for service for shipping help (like nobody cares after the merchandise was paid for) hours on the phone on hold to talk to a representative, contract assembly staff that try to avoid doing the assembly work and rush to their next delivery (declare something not feasible to assemble - leave and sure enough it is assembled 2 days later by someone I hired) to no followup and complaint case numbers that do not exist when a follow up call was generated by me.