There online customer service is THE WORST CUSTOMER SERVICE EVER. I made an online order late May 2018 and when it got delivered in June some parts were missing and broken. I blame the delivery company for the broken parts, but when I go to call IKEA's online customer service, since this is the only way I can get taken care of since they don't have representatives in store for online orders. I have been calling them since June for multiple days. EVERY TIME THEY PUT ME ON HOLD FOR AT LEAST 2 HOURS. I tell them what happened and IKEA online customer service always tells me your items will get delivered yet THE ITEMS WERE NEVER DELIVERED. I have been waiting over a month for my broken and missing items to get delivered. Every time the delivery confirmation is missed I have to call again and they put me on 2 hour wait. I'm still waiting for my items to get delivered.