My order arrived DAMAGED. According to Ikea's website, I'm supposed to 'contact' them about this by phone or email. BUT.........the phones are never answered - the caller hears only an outgoing message that says 'all circuits are busy.' Believe me - I know this for a fact, as I have called 20-30 times over the last few days. The website also indicates that you can email Ikea about damaged merchandise. BUT.....the form you're supposed to fill out requires a 'case number' and a 'manual number.' No manual rec'd with my order and I don't know how I'm supposed to get a case number when no one will respond to me.DISGUSTED. Will never order from Ikea again.