If I could rate negative 10 stars I would . We bought a chair online and realized we bought one too many . We are attempting to return it , we did not even open the box . My husband has been kept on hold now a total of over 4 hours !!!!!! 2 hours yesterday and two hours and still holding this morning . It is a very straightforward return . Needless to say we will NEVER make another IKEA purchase EVER . It is inexcusable in this day and age to have to go through this . So many retailers make returns simple and quick , why would we bother with IKEA again.? This is disrespectful of our time and clearly they could care less once they make the sale . To add to it their delivery of items from online purchase is the slowest in the industry , especially for cheap assembly line products. I have decorated many spaces over the years , now there are too many other good companies with better products and customer service . I will not hesitate to let everyone I know about our experience . My husband and I are both professionals , we bill by the hour and IKEA has wasted now $600. worth of our time . If we ran our businesses theIKEA runs their’s we would have no business!!!!