Ordered items online , was told it wouldn't be delivered by courier as van broke down , have never been contacted by either IKEA or courier to re arrange , then when i managed to get through to someone after 3 days of trying and holding for an hour an idiot told me it would be another week , i asked for the parcel to be expressed he said we are a big company we do not express delivery , having used the couriers myself for business i know they can , its unacceptable that large organisations think they can treat customers like they are doing them a favor supplying products , when smaller company get slapped with late delivery charges left and right