What #IKEA online don't state in their terms and conditions: 1. They will only delivery to your area of certain on-changing days a week (Mondays, in my case); 2. It may take them more than 2 weeks to confirm your delivery date and send your items to the delivery company; 3. They will not provide you with a confirmed delivery time until less than 24-hours before your delivery (I received 17 hours notice - so good luck booking time off work); 4. Their customer service line will automatically disconnect your call rather than putting you on hold most of the time, due to "high call volumes". Consider these issues carefully before you decide to buy online - and be sure to read the THOUSANDS of negative reviews and complaints on google. I took my complaints to their corporate office: and while I did receive financial compensation for my difficulties, IKEA clearly have no intention of establishing better customer service or amending this very poor delivery service. They made it clear throughout communications that they do not feel I have anything to complain about - including the miscommunication and misinformation I received from CS representatives, and the rudeness. If you are awaiting a delivery - good luck.