Customer service is horrible. I waited 1 hour 10 minutes to return an item (with a receipt). There were only 2 customer service employees in RETURNS. There were well over 35 customers waiting to make a return. I asked for a store manager (no one seemed to know how to get a manager) and after quite a wait, the manager was completely uninterested in resolving the problem. A room full of irate customers and she was insolent and incapable of resolution. IKEA touts a 365 day return policy but makes it VERY difficult to return! Apparently it’s over a 2 hour wait to make a return on weekends.