I spent over 10 hours over the past 2 days plus 4 multi hour phone conversations with IKEA trying to place an online order. This was a straight forward order for a tv wall unit.
I will never, ever order from IKEA again.
Their computer system is full of glitches. For example I added 2 drawer fronts to my cart but when I clicked on my cart it showed 13 drawer fronts. Everytime I went back and forth from the product to my cart their system messed up the quantities. Online one of the four staff I spoke with were helpful; two staff seemed to have no idea how the online system worked.
Horrible experience. Never again.