I cannot reach a person! I made an online order (confirmed, because it was charged to my credit card) but never got an order confirmation e-mail with an order number. So now, to make any change, I have to have an order number; this makes it impossible to do online...yet I also can't reach a person by calling...and I can't reach the store unless I drive an hour (which is why I ordered on line in the first place). If this doesn't work out, I literally will never shop at Ikea again.