Awful customer service. I have been trying to cancel an order for five days now. I called to cancel and then called the following day to confirm that the ordered had been canceled, since I received no written confirmation, and I was reassured--oh yes, we received your cancellation order. Two days later, I received notification that my order had shipped. So, I called customer service again to see what was going on. And when I reached a live person--eventually--they said, "yes, I see you canceled the order, but the warehouse had sent it out for delivery any way." But this customer service person was going to really cancel the order. Well, this morning I got an email saying my order was out for delivery! Come on, IKEA, are you that desperate for money that you're going to force the merchandise on me whether I want it or not? How is it possible that a company this size can't coordinate between its ordering software, the warehouse, and the delivery company? The customer-service rep told me "they get a lot of emails." Seriously? The process isn't automated? Oh, and it's become a full-time job sitting on hold with their customer-service line (so-called; more like customer disservice). Needless to say, I will not be buying anything from IKEA again any time soon.