Had a super-king mattress delivered and the guys wouldn't take it up to the bedroom - wide stairs, one flight, lots of room. Said it wouldn't fit then when told mattress of same size already in other bedroom, changed reason to too heavy. Website says "in home, delivered to the room of your choice" but the lazy delivery guys make their own rules. Currently mattress is in my front hall, no way for me to get it upstairs on my own. Their customer service team keep saying "health & safety" in their emails (Swedish for don't care?) and are no help. They offered me 4 meals in their cafe as "a gesture" - as if I am every going in a store again!!