Because the item I wanted was not available in the store I ordered it online through IKEA.com. Unfortunately, there are shipping charges with every order, even though I spent over $500. The delivery required a signature to leave the package. I was suppose to get an email with a four hour window of delivery. This did not happen. I live in a gated community so when the driver called and I tried to call back immediately it went to voice mail. I called customer service, which could not help because they use multiple 3rd party delivery services and could not reach the driver in time. I reschedule. Again no four hour window. I had to call on the day of delivery to track my package manually to ensure I was there. There two different types of screws missing. Filled out the DETAILED report to get them replace and was told it would take 2 more weeks just to get the missing parts! I called customer service only to be disconnected from the call after I was put in the queue due to an usually high volume of calls. This is the first and the last time I'll order anything from IKEA.com directly.