They only deliver during regular business hours during the week which is problematic for working military families. Neither my husband or I could make the very broad 4-hour excepted time and asked a customer service agent to contact the driver to let he/she know to leave it at the front desk of our apartment buildings (which they already consented too.) The customer service agent called and called but the driver didn’t answer, so she left a voicemail and assured me this wouldn’t be an issue. Later in the day, I receive a voicemail (no call, just voicemail) that I missed my allotted (4-hour long) appointment time and that they would need to reschedule and I would need to re-pay the delivering fee. They later informed me that drivers can only deliver to the address registered, so why didn’t the customer service agent I spent over a half hour on the phone with that morning inform me of that policy? They also only deliver to my area on Thursday’s, which meant we would have to wait another week for our furniture. End of story, I received a refund and will just get my furniture elsewhere. Would not recommend IKEA or their customer service.