We checked the item was in stock before leaving home. It was. On arrival the bay was empty !! Managed after a 5 minute walk round the entire stockroom, found a nice lad who checked for us. There were 10 in stock. No sign of the item anywhere. He sent us to the customer service desk (ludicrous waiting times) and yes I clicked the sad face several times. Well I had to take my frustration out in something!! Half an hour later we were told the item was "high up" and no staff were available to get it down. I can understand the Health and Safety side of this but after being told this item IS a bestseller.......poor service.