I ordered a kitchen cupboard for a house that had an ikea kitchen to test colour match and fit. This was delivered as if it had been kicking around a warehouse for years, outer postal box mint but inside smashed up! I requested an exchange, this was organised and I ordered the rest of the units to arrive the same day. The replacement was perfect but 4 items where missing from order number two. roll on 2 days from this delivery and I am told they need more time to complete the order! I complain and I'm offered a store card of no value to me as I won't shop with them again. I want to just have my complaint acknowledged and the delivery aspect refunding as I have not had what I paid for. Their customer care is literally no existent, honestly it doesn't exist, your email bounces back from customer.service@ their url and you then click a series of links on a website to be given a phone number! You call it and the terrible customer care starts again. My recommendation is go elsewhere, if I knew what I know now I would have just ripped the kitchen out and gone to Wickes!!!