I have had six phone calls with customer support and four missed pickups for a return. We already paid return shipping and purchased the replacement items. I have spent over five hours on the phone with Ikea trying to get them to pick up the return. The second to last call the representative blatantly lied to me. I called back today and was told that there is nothing that they can do and that I just have to wait to be contacted. I will never buy from Ikea again.
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