We had our pull-up bar installed in our garden by Neill and his one-man team. Our installation was challenging due to the nature of the terrain here but he soldiered on and had it installed as he'd promised. The installation was two years old in October now and just like fine wine time has aged it nicely...We've had no problems with it, I am incredibly pleased with our 'investment', the price was just right for us - at the time as there was a discount being offered through a social media site which I took advantage off. All communications from start to finish was done exclusively via email. My only regret - I wish I had factored in a dip station!