“I ordered a bar for Father's Day in June. Neill part refunded it and then sent a full refund but promised the bar would still arrive. Needless to say it still has never arrived and Neill has simply stopped replying to messages. I've tried to contact via social media and emails.”
“Just had this pull-up bar installed by Neill which I love already! Neill has been great on giving me lots of advice also on muscle ups etc.. thanks Neill and I will be recommending you to friends and family.”
“Want to keep this brief, which is quite difficult, as i am still very frustrated and annoyed from the experience of dealing with Neil. Paid for a pull up bar in late August, promised various installation dates but never turned up and when I chased up always gave a poor excuse. Eventually into October agreed to a refund. Which never happened, excuse after excuse. I eventually contacted my bank who got my refund back. On a positive note I found a local installer raw metal works who did a fantastic job. Anybody in the North of England should look no further. See pictures attached. Really good guy very professional and even cheaper than what I originally paid !!”
“Absolutely hopeless. Like the last reviewer Neill spun me a line about delivery of a pull up bar which was a complete lie. I paid a lot of money for the bar and never got tracking info or confirmation of dispatch. He gave me repeated excuses and I never got what I paid for. I am still waiting for a refund having had to source the bar elsewhere. BEWARE THIS COMPANY IT SEEMS TO BE A SCAM. Do not hand over any money to them under any circumstances. If I could give no stars I would. Complete rip off.”
“The bar itself is great but - given that I placed my order in November (it's March as I write this) - it's hugely disappointing that I'm still awaiting for my parallettes to be delivered.
The parallettes were offered as a gesture of goodwill for the fact that my bar installation was delayed then had to be rescheduled several times. I thought that was a fair gesture.
Neill has told me that the parallettes have been shipped on 3 separate occasions (they were first meant to arrive just after New Year - almost 3 months ago). Sadly he has ignored my requests to share the delivery company's tracking numbers so while I have made sure that I am in the house on each occasion, no delivery has ever turned up, no note has been left, and I have been the one to follow Neill up each time to ask where the delivery got to - each time Neill has promised a new date.
At the risk of making this more complex, there have also been numerous occasions when Neill or one of his team were going to be in my area and he said they would simply drop them off with me directly. I asked if on each occasion that whoever it was could give me a call when they were close so I could make myself available though I have never seen anyone nor received any call.
If this was just about the bar installation, I'd give 4/5 stars:
- just over 1 month from paying to installation
- installation rearranged 3-4 times
- the post isn't the prettiest (see close-up pictures) - I think the gashes in the wood are superficial so shouldn't affect sturdiness though
- Neill advised well on how best to use the space I've got
- It does what I wanted it to do!
For communication, transparency and proactivity - plus the fact that my parallettes still aren't here- I'd give 0/5 stars if I could.
So this balances out at 2/5
Neill, if you'll resolve this issue once and for all I'll acknowledge it in the review.”
“The pull up bar is great. Neill was also great at communicating throughout the whole experience. I would 100% recommend Incite Fitness! I will be using them again in the future if I decide to expand on my current pull up bar.”
“From ordering to delivery a perfect experience. Knowledgable staff to ensure the recommended install met my requirements. Delivered and installed during lockdown. Would highly recommend for anyone serious about training at home .”
“I've had my bar installation for over a year now and it's still perfect, no movement or wobble on the bar at all. Communication and planning the install was easy and straight forward. Couldn't thank Neil more, it's been a godsend this year with all the gyms being closed.”
“We had our pull-up bar installed in our garden by Neill and his one-man team. Our installation was challenging due to the nature of the terrain here but he soldiered on and had it installed as he'd promised. The installation was two years old in October now and just like fine wine time has aged it nicely...We've had no problems with it, I am incredibly pleased with our 'investment', the price was just right for us - at the time as there was a discount being offered through a social media site which I took advantage off. All communications from start to finish was done exclusively via email.
My only regret - I wish I had factored in a dip station!”
“Amazing service from start to finish including timely comms and updates.
The installation was spot on and the team were very conscious in outlining their covid-19 installation arrangements.
The equipment they have installed is of high quality and my whole family have been using it almost daily.”
“We had a four bar configuration installed in our garden in April. Really pleased with the service and finished product. The training options are huge and fitness and strength has really improved. Well done to Neill and team and well recommended.”
“Very pleased with the pull-up bar install, professional job done and product quality is top end.
Although communication is through email only at the moment due to demand Neill is very good to come back in a timely fashion so no issue with that.”
“Disappointing experience, resulting in a signifanct waste of time, and eventually, a refund.
Lack of communication: There is no phone number on their website, nor email address - you can only use the contact form. I did so twice, with no response. On their Facebook page they have a number - which does not work. In essence - it is virtually impossible to contact Neill or anyone else who works there for information. I really suggest that this be changed.
The only way I gained a response was by commenting on their Instagram page, on which ironically they are very active.
This led to a sudden burst of positive communication, but to no avail. Rather a cat and mouse chase which seemed to have good intentions - new shipping details, a promise to drive down to deliver it personally on a Monday, to then be told that it would in fact be deliver by Wednesday through the supplier, to then not arrive, again etc...
The company has a great reputation which is why I made the purchase, and I would hope that the failing this time is on account of Covid, but I do urge better communication, better access to speak to someone, and to not be misleading. If you have the product - just send it! If not, don't try and drag it out...!”
“Recommended by friend after seeing his set up by Neill. Just had pull up and dip bars installed. Really impressed with quality of material and workmanship. Hassle free, would recommend to anyone.”
“Just had a chin up bar installed and it looks incredible, really happy, was a few delays due to high number of orders during lockdown but Neill kept us informed and updated constantly and even squeezed us in early on the day. Over the moon and can’t wait to jump on.”
“What ever you do NEVER buy from or deal with this company. They book a date and don't turn up. You can't get hold of them...Ever. When you do get a late response in email it is full of more lies on booking dates that they don't turn up for. In asking for a refund they were apologetic and send a refund email but no funds were returned to my account. I can't tell you how upset they have made me. This was a present and only was I not able to deliver the present, I was unable to afford an alternative as they stole my money. I am still waiting for my money!!!”
