Anonymous
Disappointing experience, resulting in a signifanct waste of time, and eventually, a refund. Lack of communication: There is no phone number on their website, nor email address - you can only use the contact form. I did so twice, with no response. On their Facebook page they have a number - which does not work. In essence - it is virtually impossible to contact Neill or anyone else who works there for information. I really suggest that this be changed. The only way I gained a response was by commenting on their Instagram page, on which ironically they are very active. This led to a sudden burst of positive communication, but to no avail. Rather a cat and mouse chase which seemed to have good intentions - new shipping details, a promise to drive down to deliver it personally on a Monday, to then be told that it would in fact be deliver by Wednesday through the supplier, to then not arrive, again etc... The company has a great reputation which is why I made the purchase, and I would hope that the failing this time is on account of Covid, but I do urge better communication, better access to speak to someone, and to not be misleading. If you have the product - just send it! If not, don't try and drag it out...!
3 months ago
 
Incite Fitness has a 4.57 average rating from 21 reviews

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