Susan Johnston
The hassles we went through with Indus Travel, rebooking the trip three times (having to argue to get the same price), and on the fourth attempt to book when they wouldn't give us the trip at the same price we paid, we opted for a voucher instead. About two weeks later the trip goes on sale, so we decided to book using our vouchers, but were charged an additional $10 each to then use the vouchers. A small amount I know, but it's the principle here (they had our full payment for the trip for nearly two years at this point). The communication about our flight changes was poor (I always heard directly from Air Canada first, then had to wait for Indus to tell us our options), and I must have dealt with five different agents over the course of the rebookings, most of whom had some issues with their English. Two of the people in our group of four actually had a $70 credit each after using our vouchers, and Indus even refused to let them use that credit to pay for an add-on to the trip (which was originally part of the package we booked in September 2019) for the four of us. The answer was 'no - voucher values are non-transferable.' So Indus will pocket that money, because neither of these travellers will ever consider travelling with Indus again. The other travel companies I had to deal with because of cancellations due to the pandemic were far more flexible, either refunding our money in full, or offering us vouchers that could be used however we wanted, and transferred to other people if we were unable to go. Dealing with Indus involved a huge amount of wasted time on my part. The trip in Ireland itself was fabulous, but that was totally due to the tour company there, which I would recommend in a heartbeat. However, Indus will not allow me to mention that tour company's name. I am not inclined to ever use Indus Travels again. Plenty of other tour companies out there who offer good prices on organized tours.
3 months ago
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Indus Travels Inc. has a 4.7 average rating from 66 reviews

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