I have been using Internet-ink for many years now and have always had the most amazingly helpful treatment with any problem I may have encountered. I have now moved to spend more time in Lanzarote and have left our main business to our son-in-law, but we still require ink for our business out here and wouldn't dream of shopping anywhere else! Yesterday I had a problem with my new ink cartridge not being recognised so I rand and spoke to Julie Mannering. She was so lovely and so helpful and the perfect problem solver for any company to have! I will never shop anywhere else for my ink cartridges etc and will make sure that I spread the word! Thank you so so much for your help Best wishes Polly