Terrible customer service!!! I ordered a co-ord set but returned both parts as I did not like the set, these were returned in the same parcel. However, they have only refunded me for 1 of the 2 items and upon querying this, they have been extremely unhelpful and not willing to cooperate at all. Just keep coming up with excuses and unable to provide proof they only received the 1 item. I asked them to check stock levels, provide proof of the return note I sent in the parcel but not willing to do any of these things. Just keep coming up with excuses and saying “The returns team have processed the return inline with what they have received back inside the parcel.” Therefore, I have lost out on money as it’s my word against theres. Do not trust!!!
5 years ago
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