inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

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1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to return items nightmare saying my post code is not recognised it was when you took my order and money no help or support just keep sending messages for help how hard is it to send me the code I need to return 😡once Iv completed this which I will I want my own money back I will never order again”

Helpful Report

Posted 5 days ago

“Placed an order and accidentally added an item, no way of removing it due to the app glitching, Emailed and also asked for help from the chat bot and had no reply. Ordered it and emailed again explaining it wouldn't let me remove the item, they said they would cancel and refund so I could order the single item. Both items arrived and now I have to pay for returning the unwanted item. When I emailed the response was can't to anything for admin fees and cut off. Shocking, will not be ordering again, always a pain.”

Helpful Report

Posted 2 months ago

“Have been waiting for someone to send me a new return label for days now and still nothing after the one I have also paid for is not working! Awful customer service! You just get ignored!”

Helpful Report

Posted 2 months ago

“Have ordered numerous time from in the style and previously had an issue with a refund but gave them a 2nd chance as I have also had some great experiences and clothes. Ordered 2 lovely dresses, when they arrived the quality and material was absolutely rubbish, looked nothing like the picture and nearly 3 weeks later still dont have my £96 back. They asked me for proof of postage even though I had an email confirming they had received my return. I will now be raising a dispute with my bank and will no longer be ordering any more of their tacky overpriced clothes”

Helpful Report

Posted 6 months ago

“I received an email saying that my order has been despatched although I HAVE NEVER ORDERED ANYTHING at this shop!!! How can that be? The tracking number didn’t exist when I called DHL, but then they really delivered a packet (Chi Chis London on the plastic bag…!) which I didn’t accept! That was like two month ago and today AGAIN I received another email saying that my order has been despatched! What kind of shop is this? What should I do to stop this? I don’t know where to complain?”

Helpful Report

Posted 7 months ago

“Terrible sizing I'm a 12 but ordered a 14 for the length really small could just about fasten it”

Helpful Report

Posted 8 months ago

“Absolutely rubbish”

Helpful Report

Posted 9 months ago

“Do not buy from this company. Bought items in December for Xmas presents, however, items were very poor material and did not fit. They did not offer Xmas extended returns when I contacted customer services. Asked if they would exchange the items or offer a credit, simply refused. The time it takes customer services to answer any of your questions, your 14 day return period will lapse. Will never use this site again. Outcome is I’m out of pocket and the company makes money in an unprofessional manner.”

Helpful Report

Posted 10 months ago

“Like many others I feel completely ripped off. Size 10 gilet absolutely huge with faulty zip. Portal will not accept my order number and no response from any of my emails. Shocking service. Definitely won’t be buying from them again.”

Helpful Report

Posted 1 year ago

“Ordered two dresses which were nice but didn’t suit me tried to return them but it would not provide me with a QR code after emailing twice I finally got a response. Then went on to order another dress that I liked I Paid £12.99 for next day delivery started a live chat to find out where my order was to hear that my order had not of gone through the system but they still took £90 for the order. Now I’ve got to wait 7 days for a refund. The offer of re doing the order was not even an option and when I asked the lady on the live chat just left.”

Helpful Report

Posted 1 year ago

“Received my item quickly (seeing as I’d paid £12.99 for unlimited next day delivery) but my item was faulty (hole in sleeve) and despite being assured by the online customer services chat that I wouldn’t be charged the £2.50 admin fee and I would get my postage charges refunded. It seems I’m only getting £25.50 back from a £40.99 order. Still disputing this but I’d avoid at all costs, not worth the hassle. Even without the hole the dress was poor quality”

Helpful Report

Posted 1 year ago

“Have been trying to contact them since the 6th re a faulty item. Have tried contact form, insta & Twitter & chat and still have not had any response. I get it’s busy, but this is ridiculous.”

Helpful Report

Posted 1 year ago

““I paid close to £30 to what was supposed to be a woven zip polo top . What turned was a a zip polo with a printed pattern ..t shirt quality , not woven and with a floppy inthestyle.com C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O inthestyle.comC.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O inthestyle.com +1 (8O5) 4IO 5O4Ocollar . Looks nice but is very cheap quality . Took 27 days to arrive and tracking number showed no info. I could have bought a nice genuine Gabicci for a similar price . Disappointing””

Helpful Report

Posted 2 years ago

“NEVER AGAIN! STAY CLEAR EVERYONE!!! RETURNS SERVICE A JOKE AND HOW YOU GET AWAY WITH CHARGING PEOPLE £2.50 FOR EVERY RETURN IS AN INSULT. YOU CLEARLY ARE NOT SIZING CORRECTLY SO THAT MOST PROPLE HAVE TO RETURN, THEN YOU'RE GAINING £2.50 EVERYTIME. MY SIZE 12 ITEM WAS AKIN TO A 16!!!”

Helpful Report

Posted 2 years ago

“I paid close to £30 to what was supposed to be a woven zip polo top . What turned was a a zip polo with a printed pattern ..t shirt quality , not woven and with a floppy collar . Looks nice but is very cheap quality . Took 27 days to arrive and tracking number showed no info. I could have bought a nice genuine Gabicci for a similar price . Disappointing”

Helpful Report

Posted 2 years ago

“Cheap tack would not wear 🤮”

Helpful Report

Posted 2 years ago

“Quality of the clothing is poor worse than a market stall. Nothing fits properly cheaply made and the you have to pay to return! Photos on site don’t look like the items I was sent”

Helpful Report

Posted 2 years ago

“This review IS ZERO STARS!!! I ordered a jac jossa Broderie halter neck dress in a size 18, it fitted like a sack and was massive,clearly a size 22! Contacted them on chat and Kelly, said it’s not faulty and when I return it they will charge me £2:50!!! Disgusting and will never order again and will pass on this to friends, terrible service from in the style! And the chat agent, Kelly, was sarcastic to me! No customer service skills whatsoever.”

Helpful Report

Posted 2 years ago

“Ordered a CURVE LADBABY MUM BLACK RUCHED SWIM SHORTS and LADBABY MUM BARDOT FRILL BIKINI TOP. The sizing are way off. Ordered In size 18, both more like a 22 the swim short is not a short, it’s more like a very high waisted bikini with no shaping whatsoever.”

Helpful Report

Posted 2 years ago

“Should be an option for 0 stars. Ordered a Jac Jossa outfit from here and it was massive. I sent the item back and after numerous ignored emails and talking with a virtual assistant, I am still awaiting a refund. Not only that, You pay £3.99 for the delivery and then they charge you £2.50 handling fee to return it. Will stick to other stores where you can send things back for free so you are not out of pocket and with a quicker turn around.”

Helpful Report

Posted 2 years ago

inthestyle.com is rated 1.3 based on 326 reviews