inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.30

1.3 Rating 323 Reviews

7 %

of reviewers recommend inthestyle.com

Company Reviews

Questions

Metrics

1.3

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how inthestyle.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thot the quality of clothes were good but didnt fit so just notice have to pay £2.50 to return was going to order more stuff but not now not paying everytime need to return something”

Helpful Report

Posted 2 years ago

“Categories Blog WH GB My Reviews My Settings Help LOG OUT For businesses Your review counts! You reviewed Inthestyle Add photo WH 3 reviews 2 stars: Poor Just now Terrible customer service (email) Terrible customer service (email) Placed an order on launch day, one item was preorder so all the items were held back to be sent together, fine. Preorder item was to be further delayed so they shipped the other items, again great.... Not great when I see ALL the items were now discounted in price before despatch, including the preorder. The preorder was showing as in stock (which it wasn't). I emailed to ask for a refund of the difference between the price I paid on launch day and the current price. Seeing as all my items were in stock, in my size. I had no need to order on launch day, I could have waited, saved money and still received the items on the day I did. I am stuck in an email loop with the same response, that they cannot amend an order once made. I do want the order amending, I want a partial refund. At very least on the preorder item that I've yet to receive. But no, same generic reply. I was told I can have a refund on any item not despatched so I can reorder. I order the the preorder separately at the reduced price, it was not showing as preorder yet it still isn't due for despatch for another week, I ordered the replacement 2 weeks ago. I email to ask for the refund for the original preorder. I receive the same email in reply stating they cannot amend an order but they can refund items still be to despatched. That's what I am asking for! Given up on the partial refund for price drop Bare in mind, it takes days for a reply, so this has been going on weeks! It is bad practice to lower the price of items, that are new to site, that were ordered on launch day and not sent due to no fault of the customer and then not refund the difference. I wouldn't mind if I had received the items before they were reduced in price. But to not even offer a refund on the preorder difference, very wrong. I have placed a few orders with inthestyle, but I am reluctant to again as I do not trust their customer service team will help. 2 stars are for the quality and fit of the items. Nothing for customer service and how their system works.”

Helpful Report

Posted 2 years ago

“Lacking very much on responding to email. Not very good at communication but can put lots of stories and information on social media!! This has happened to me before I had to message on multiple social media and website to get in contact for receiving an item in the wrong packaging that I didn’t order. Now I paid extra for Saturday delivery (which I order Friday @ 12pm lots of time according to the website to get it delivered on time) however I did not receive my items until the Monday night at 5pm too late for what I needed it for. I would order in plenty of time and not waste your money paying for next day or Saturday delivery as it won’t arrive and you will have spent extra money for nothing!! And then returning the items have a £2.50 admin fee for something that should have been okie and used!! Avoid if you want it items quickly and with free returns as you don’t get it FREE!!”

Helpful Report

Posted 2 years ago

“Clothes look lovely on the website but everything is so oversized it's ridiculous! I have a dress and shirt from the Jacqueline Jossa range in size 10 that still look huge on me even though I'm now 34 weeks pregnant! And I sized down 2 sizes for the Billie Faiers knitwear and the cardigan is still comically big, especially the sleeves! I get its meant to be oversized but they just look so ridiculous even when sizing down. Please make knitwear with normal sized sleeves!”

Helpful Report

Posted 2 years ago

“Sizing is no where near true to size! Very disappointed. Two hoodies the exact same apparently and meant to both be size 6-8 which they are both clearly totally different sizes and colours”

inthestyle.com 2 star review on 4th March 2021

Helpful Report

Posted 3 years ago

“Ordered the pink Billie Faiers cycling shorts, the stitching is coming away. Emailed them twice and still not had a reply”

Helpful Report

Posted 3 years ago

“Super Late delivery. Button down shirt was the poorest quality material I’ve ever seen. Was dirty smokey yellow colour rather than cream white as pictured. Pennies would not have sold such poor quality and pennies would have been much cheaper for a better quality shirt. To return Is at customers expense so I’m out money either way. Customer service was so slow. Emailed twice with no reply and online chat said I could return but at my own expense. Company makes a mistake with late delivery, company sends bad quality clothing, customer is inconvenienced and out of pocket. Great company values. Will never use this site again. May as well have used boohoo.”

Helpful Report

Posted 3 years ago

“My order took nearly 2 weeks to come even though you pay £3.99 for postage which is 2-4 working days? I bought a pair of the joggers which are £22, love the shape but the quality is awful. Bobbly and i haven't even worn them yet and really cheap feeling. I have bought better for half the price else where. Gutted really.”

Helpful Report

Posted 4 years ago

“The shop online was fast and easy Enjoyed looking through the Clothes, But the way they go about their delivery and Correspondence to their customers is shocking, it needs some work but your Clothes are small in size but good in quality, got my Caroline Flack T-shirt so I’m happy.”

Helpful Report

Posted 4 years ago

“Have tried about 8 times to check out clothes in my basket , all payment options are not working , debit card Paypal and Klarna all say “ there is a problem processing my payment ?? And now all payment options disappear when I click on them ?? What is going on ?”

Helpful Report

Posted 4 years ago

“Really poor quality materials used. Look amazing in the pictures but in real life very disappointing. The prices do not reflect the quality. Have bought several different items now all sent back. I will not be buying from them again.”

Helpful Report

Posted 4 years ago

“Bought a jumper first time. Quality was poor and no better than what Tesco's would sell. Certainly not worth £30 ! Also applied for the discount but E-Mail didn't come through until a few hours later and as jumper was low in stock in my size I didn't want to lose it so I never got the discount. Would not use again or recommend.”

Helpful Report

Posted 4 years ago

“Delivery was fast, got my order within 3 days although the quality was absolutely shocking! Ordered the famous Crystele dress which looks stunning on website. The material is so thin and all wrinkled. Spent over an hour trying to iron the pleats which was a waste of time. Going back! Left upset, with no birthday dress!”

Helpful Report

Posted 4 years ago

“The response time via email is far too long. 3-4 days I was waiting each email reply. My problem was not resolved. I had placed an order and 14 days later after a failed delivery attempt (attempted the next day as I had next day delivery) the order was refunded and I never got to see the items. I won’t be reordering (some stuff not in stock now anyway) because it’s likely to happen again and they were not willing to honour my 40% off code I had used. Terrible customer service”

Helpful Report

Posted 4 years ago

inthestyle.com is rated 1.3 based on 323 reviews