Fantastic experience from end to end! Highly recommend. I usually book my own travel but booking with Japan Ski Experience was 100% worth it for the comfort and value. Clear and courteous communications with booking agent, concise shortlist of options presented based on what we wanted, clear dates for deposit and balance payments. Additions of equipment rental, lift passes and ski lessons were seamlessly added. We were booked into the most central village in the ski area (Happo) and our hotel (Hakuba Gateway) was comfortable, clean and very central. It even included laundry facilities that were free to use, and a ski equipment/rental store and lovely pizza restaurant were under the same roof. Our booking also included delicious in-house buffet breakfast, and a free shuttle service to and from the bus station, both of which were invaluable in the snowy weather! Very highly recommend Japan Ski Experience, and will book with them again in future.