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Japan Ski Experience Reviews

4.8 Rating 680 Reviews

99 %

of reviewers recommend Japan Ski Experience

Company Reviews

Product Reviews

About Japan Ski Experience:

Japan ski holiday booking specialists

Visit Website

Phone:

+81 (0)136 55 6077

Location:

Tancho Center B1F, 179-8 Aza Yamada
Kutchan-cho, Hokkaido
044-0081

Japan Ski Experience 4 star review on 12th March 2019

Japan Ski Experience 5 star review on 4th March 2019

Japan Ski Experience 5 star review on 5th February 2019

Japan Ski Experience 4 star review on 18th January 2019

Japan Ski Experience 5 star review on 2nd January 2019

Japan Ski Experience 5 star review on 13th March 2018

Japan Ski Experience 5 star review on 20th February 2018

7

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Duncan, Ben, and all the crew at JSE were fantastic! The process couldn't be easier, you choose a location, provide dates and a budget, and they get back to you with a range of accommodation. Aside from flights, every aspect of the trip can be organised through them - once accommodation has been selected, you can add resort services such as transfers, lift passes, gear hire, etc. all through a central portal. The prices quoted are the same as if you were to book each thing individually yourself. Additionally, they'll pick you up from the welcome centre on arrival, and drop you off for your return transfer. While waiting for check-in to open, they took us to the rental shop to organise our equipment, and advised us on the general layout of the village + recommendations for food en route to the shop. Our lift tickets were waiting for us at check-in time. Absolutely the most hassle free ski trip booking process I've ever used, everyone at JSE are super helpful and friendly, and very responsive to queries via email, etc. 10/10 - will absolutely use again.”

Helpful Report

“Very nice apartment and the period we went was less crowd, have a wonderful stay. We enjoy very much!”

“Duncan was super responsive through the whole planning process and Justine also helped. Great being able to book everything with you guys. Everything works very smoothly.”

“Very good service!”

“Duncan and JSE team’s support, advice and execution were flawless. My wife and I commented several times to ourselves during the trip how smooth the process was from end-to-end. They even proactively alerted us to a discount on our ski passes and issued a refund after we paid. We would highly recommend JSE to anyone planning a ski trip to Niseko.”

“Apart from the great recommendations provided JSE were great communicators making the whole process easy from start to finish. It was nice to receive some good old fashioned customer service.”

“The accomodation that Ski Japan organised for us was perfect. Very easy to deal with company would highly recommend!”

“I have such a great experience for my first ever Japan ski trip. Japan Ski experience company has done a fantastic job to hire such a great team. Just to name a few team members I dealt with - Sarah, Justine, and someone from Guest service... all made my trip an awesome one that I will go back again and use Japan Ski Experience for accommodation, lift pass, lesson bookings.... Super awesome and high recommended. Also a big Thank You to the team. You all did a fantastic job to help customers like me.”

“I had the pleasure of working with Sarah and Diana through the entire process of planning my travel. They were extremely helpful and thoughtful in asking questions and responding to any queries that I had, Even at odd times during the day they were quick and responsive to my questions. The property they recommended was absolutely stellar and I would not hesitate to rebook it through Japan Ski Experience again. Absolutely stellar customer service, I’d give it more than 5 stars but unfortunately that’s as high as I’m allowed to go!”

“I had the pleasure of booking a ski holiday to Japan with Ben and his team at Japan Ski Experience. From my initial inquiry, it was clear that the team had an immense knowledge and passion for the country and its ski resorts. The level of customer service I received was outstanding. Ben took the time to understand my individual needs and tailor the perfect ski holiday for me. He was always available to answer any questions I had throughout the booking process and provided me with detailed advice and information on the different resorts and activities. The attention to detail was impeccable. Ben and his team put together a comprehensive itinerary that included all the necessary transfers, accommodation, and ski passes. They also arranged for a ski instructor and guide to meet us on arrival to help us get the most out of our holiday. I will definitely be booking with Japan Ski Experience again in the future, as the level of service and attention to detail was exceptional.”

“Very good experience dealing with Sarah, prompt and efficient with answering all my queries. Our ski experience at the Wadano Forest Hotel was seamless.”

“The people that I talked to had questions were all so helpful and replied promptly. The accommodation we had Azumi apartments exceeded expectations. it was spacious for 9 persons family group. The kitchen was very well equipped and the knives were sharp with plenty of cutlery and dishes. Light cleaning daily to empty the bins kept the place clean and towel change on third day was appreciated. Grocery run and getting us to the ski shop to hire equipment was also useful. Overall everyone enjoyed the trip including the lovely accommodation. Hope to book again next time we are in Japan”

“Great location. Great accommodations. Excellent response time. All around great service!!”

“Very responsive for any questions and issues we had. Great team, thank you!”

“Made the trip to Hakuba very simple to plan with the help from Japan Ski Experience team. Quality recommendations - will use again.”

“Very experienced agent in japan that would assist everything from A-Z”

“Faultless service. All our requirements were organised with ease. Staff friendly and knowledgeable .”

“Huge thanks to the Japan Ski Experience Team for an excellent stay at Shinsetsu. Working with Duncan, Ben, and his dedicated team was seamless, particularly during busy season. I would not hesitate to work with them again and look forward to using their services next season. Thanks guys!”

“Everything was organised perfectly for me would definitely recommend using them, I will next time for sure!”

“We had a great time from the very start of our trip planning. Japan Ski Experience offered great service and help with our queries on accommodation bookings, Japan restrictions, resort lift passes, and transport. The place we've booked is situated in a great location as a chalet and offered a shuttle to the resorts. We didn't have to worry about catching the buses and can make our way to the lift at any time. I would recommend booking with Japan Ski Experience again. hint hint, we are actually planning our trip for next year!”

“Japan Ski Experience always provide a range of accomodation options and good guidance on the options. I find they are competitive on price and highly responsive. They were also very helpful advising on COVID protection and requirements, and keep a good flow of communication without spamming my inbox. Overall, very good!”

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Japan Ski Experience is rated 4.8 based on 680 reviews