Charming spot with great service. Breakfast could have more variety though.
Ajay Singh
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We had a really memorable stay with the Phoenix hotel. The staff were so personable and took the time to make us feel welcome and navigate our way around Hakuba.
We enjoyed a daily breakfast at Mimi’s restaurant every morning, there was a wonderful continental breakfast offered and in addition a full cooked breakfast!
The room was a traditional
Japanese room with a futon and we enjoyed ten hours plus sleep every night.
The in house Onsen completed our cultural immersion!
Elizabeth Swan
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A great clean place to stay in a central location close to all amenities, the room standards were the best
Mark Hudston
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Great place we enjoyed our stay. Only small complaint was no coffee there was a Nespresso machine but no pods and no where to buy them. We were given some coffee for a filter/plunger but there was neither in the apartment
Angela Taylor
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This place is a little off the beaten track but that only adds to the charm and the van that comes with the house means its simply not an issue. Indeed it allows you to venture to nearby resorts with ease.
The place was so warm and comfortable that if we hadn't had been able to ski on a given day we would have happily hung out by the fire.
Japanese bathroom a big hit with all! We will be back!.
Sean Russo
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Lovely and cozy hotel located at the heart of Upper Hirafu. Superb service and really convenience to have the ski shop right on the spot. Look forward to come back soon for another stay with family.
Mabel Wong
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Very clean. Great location. Very well appointed. Very nice views form the dining room as well :)
“Our third consecutive year booking through JSE, once for Hakuba and twice for Niseko. I want to express my appreciation for your professional team of agents, I always received prompt responses and excellent recommendations!”
“The response to booking query online was immediate.
Ski passes I requested was already at the check in counter of Mominoki.
Effective coordinating with the hotel”
JSE made the entire trip to Hakuba extremely easy. They contacted Mountain Side Hakuba ahead of time of our arrival. The 3 BR apt was amazing. The staff was extremely helpful and went well beyond our expectations to ensure that our stay was epic. Having used JSE for two Japan trips already, we shall continue to use JSE for any future Japan trips.
“It is my first time planning for a ski holiday and booking with Japan Ski Experience helps to make sure I've got everything covered. They are on the lookout for the best deals and give you suitable recommendations based on your needs.”
“The pick up and drop off at the airport was very smooth. The apartment was fantastic. The customer service was always attentive and extremely helful to guide us navigating Niseko and booking the activities.”
“Justine was very responsive and helpful. She gets 11/10 from me. Gateway Hotel was great except the “ground hog” day breakfasts that offered NO variation from a limited selection each and every day. The “vibe” in the breakfast room would have improved immensely if clients could get excited about any change”
“This was absolutely seamless. From touchdown at Sapporo airport we were met by our bus transfer and taken direct to the Hirafu Welcome centre, where again we were met and taken direct to our house. This experience was equally good on way home. Our accommodation in Hirafu (3 BR house) was outstanding. Cleaned every second day, it was every bit as good as a hotel, but without the price.
This is the second year running i have used JSE for my ski trip adn will continue to use them going forward.”
“They had thought of everything, from daily supermarket runs to free transfers to other resorts. Would definitely book through Japan Ski Experience again and will recommended to others. Contact and help provided before arriving was brilliant - all very clear and detailed and helped to make our journey to Hakuba very easy. Only slight confusion was to do with ski hire - we selected for them to be delivered to the apartment but then still had to go to the hire shop to get them fitted to our boots despite providing all the info. It was nearby though so think it was just a misunderstanding!”
“We were very happy with our dealings with Japan Ski Experience. All arrangements made came about with no hiccups at all, transfers were on time, our booking (and room locations) were as requested and all lift passes and rental gear for 7 people all ordered and delivered correctly and on time - we were not held up or left waiting and everything ran very smoothly. We were extra happy with the service from two of your staff - Yuka and Takayo Bryan - they were very courteous, helpful and patient - we would love to deal with them if ever the chance arose again.”
“As a first time visitor to Japan and Niseko I was very impressed with the service that Japan Ski Experience provided. Airport transfers, hotel transfers, accommodation and lift passes were spot on, it made for a stress-free holiday. Thank you!”
