Charming spot with great service. Breakfast could have more variety though.
We had a really memorable stay with the Phoenix hotel. The staff were so personable and took the time to make us feel welcome and navigate our way around Hakuba.
We enjoyed a daily breakfast at Mimi’s restaurant every morning, there was a wonderful continental breakfast offered and in addition a full cooked breakfast!
The room was a traditional
Japanese room with a futon and we enjoyed ten hours plus sleep every night.
The in house Onsen completed our cultural immersion!
A great clean place to stay in a central location close to all amenities, the room standards were the best
Great place we enjoyed our stay. Only small complaint was no coffee there was a Nespresso machine but no pods and no where to buy them. We were given some coffee for a filter/plunger but there was neither in the apartment
This place is a little off the beaten track but that only adds to the charm and the van that comes with the house means its simply not an issue. Indeed it allows you to venture to nearby resorts with ease.
The place was so warm and comfortable that if we hadn't had been able to ski on a given day we would have happily hung out by the fire.
Japanese bathroom a big hit with all! We will be back!.
Lovely and cozy hotel located at the heart of Upper Hirafu. Superb service and really convenience to have the ski shop right on the spot. Look forward to come back soon for another stay with family.
Very clean. Great location. Very well appointed. Very nice views form the dining room as well :)
“Our third consecutive year booking through JSE, once for Hakuba and twice for Niseko. I want to express my appreciation for your professional team of agents, I always received prompt responses and excellent recommendations!”
“Justine was always very prompt in her email replies to any queries that I had.
However the user interface of your website can be improved. The navigation on the site can be better designed and the drop down list does not necessarily aligned when viewing on the mobile.
TAke into consideration that many people are browsing in their mobile phones instead of laptops/ desktops in revamping”
Posted 1 year ago
Thank you very much for your feedback. We are committed to a better mobile platform and are working to get this updated and launched very soon to improve the mobile experience for our customers.