My husband received a jacket from his father, who has recently been diagnosed with stage four cancer. Unfortunately, they got the wrong size, so we went to exchange it and they had to order it in. We have now been at the JC Penny store 4 times to exchange it. They have sent the wrong color twice and the wrong size twice. Now, the coat is out of stock and JC Penny won't do anything to help. Honestly, this is more of an emotional attachment to the jacket, due to my husband's fathers diagnosis. Because JC Penny messed the order up four times, now we are penalized. My husband has reached out and they have not done anything. Very disappointed with the level of service.