“Outstanding service trying on lingerie at Springfield, VA. Regina E. was knowledgeable, patient, and attentive. She was back and forth making sure the fit and style was just right. Real customer service, so often missing in retail today.”
“A lady named Tina provided hair service to my daughter in Douglasville, Ga. She was the perfect fit for my 9 year old daughter who had anxieties as a first time visit to any salon. Tina was patient with her, while also managing some of the worlds thickest, longest natural hair. My daughter left the shop feeling confident and no more fears of hair wash and hair styling days. Thanks Tina! You are the best!”
“I just have to rave about Maria in the beauty department at JCPenney she's absolutely the best beauty guru I've ever had the pleasure of working with! Maria's knowledge and expertise in all things beauty are truly impressive, and her passion for her job is infectious. She's always so willing to lend a helping hand, offer expert advice, and make sure you leave the store feeling like a million bucks.
What really sets Maria apart, though, is her dedication to her customers. She's always looking out for us, and would often text us about upcoming promos and sales at JCPenney. It's little touches like that which make you feel like you're part of a special community, and you can't help but love shopping at JCPenney even more because of her. Maria puts her heart and soul into her work, and it shows in everything she does. She's always smiling, always helpful, and always going above and beyond to make sure you're completely satisfied with your shopping experience. Her love for her job is palpable, and it's clear that she's exactly where she's meant to be.
I've had the pleasure of working with Maria on several occasions, and I can confidently say that she's one of the most dedicated and passionate beauty professionals I've ever met. She puts her 100% dedication into everything she does, and it shows in the way she interacts with customers, the way she recommends products, and the way she makes you feel like you're the most important person in the store.
If you're lucky enough to have Maria as your beauty guru at JCPenney, consider yourself spoiled! She's a treasure, and I'm so grateful to have her in my shopping life. Five stars isn't enough I'd give her ten stars if I could! Thanks, Maria, for being an absolute rockstar and for making shopping at JCPenney an absolute joy!”
“I have been a JCPenney customer for over 50 years. I’ve always felt they had fair, competitive prices. I was so shocked today. A very simple a-line cotton dress was $70. The same dress last year would have been $49 or less last year. And they don’t have the coupons like they used to. I know it’s just a sign of the times, but it has become to expensive for me. Plus the cashier had such a bad attitude and was on her phone. She never got off her phone the whole time she was checking me out. Needless to say, I have lost my faith in JCP. I can no longer shop there with their outrageous prices.”
“JC Penney’s at Arrowhead Mall, Glendale, Arizona. Not happy at all. Returned a bracket for $482.00 on May 22 3025. Their credit department said they never received my credit. A dispute has been opened but they have my bracelet and I don’t have my money. Can’t get anything resolved. I will never ever shop at Penney’s again. They lost a VERY GOOD customer.”
“I had Jeannine come out to show us shades. She seemed nice but was always in a hurry. My husband was on his way home but she didn’t have the time and seemed in a hurry. Had to have her come back. I showed her what I wanted since I already had some up/down shades. Again, she seemed in a hurry so I signed the contract but it wasn’t right. They came to install and they were not up/down. JC Penny won’t replace e them because she said told the client service that she said they would be more expensive. Yes, the new shades my husband wanted for our living/dinning room. I should have looked better when signing the contract but she should have listened to what I showed her I wanted. I just wasted a lot of money because everything was rushed. Be careful of what you sign because if they rush you, you won’t get what you want!!!! I should have just gone back to were I got the other shades. Shame on J C penny!!!!”
“I'm very unhappy with the service from this company. I feel that mistakes are made, and nothing is done to rectify the issue. Constantly hearing "we understand" does not help the situation. This is why these stores are disappearing. Good customer service good a long way”
“They're always out of sizes in the ladies clothing amd shoe dept. The women's plus dept. has very unattractive clothing. Nobody ever, ever offers to help.”
“Ordered on line 18 days ago. Status is in progress. Called customer service number and of course got AI. Couldn't help me so I was transfered to a person. No help there, she gave me phone number of local store. Of course they don't open until 11am. Talked with 2 people at the store...there answer "it is in progress" . No help whatsoever and this is not the first time an order has been lost. Poor customer service..poor everything!”
“I went to the Moreno Valley store closer to my home to return jewelry and was told I had to go to the store of purchase in Riverside, creating a huge inconvenience for me as I was in a hurry. The excuse given was that they dont carry the items which was a lie because all JCP stores carry Bulova watches. When I got to Riverside the clerk stated that since I had a receipt and tags plus just purchased the items 2 days ago I should not have been turned away. This is bad customer service! Thank you, Olivia, at Tyler Mall for a hassle free return. I'll be shopping your store in the future! Customer service includes not inconveniencing customers for no valid reason.”
“I’m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer?
I called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldn’t get the image of that gross mess out of my mind.
I was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because I’m never going to shop at JCPenney again.
As a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this store’s quality control team, and the nonchalance of their customer service staff.”
“I have been a customer for years and years, and generally happy with the products. However when it comes to their JCP sychrony card, very unhappy with the amount of intetest being charged. (33.99%) I have called to see if they will decrease the interest percentage, but they refuse! That is robbery!! There is no reason for them to be charging that! 😡”
“They never have anything in their stores anymore. It looks more like an outlet for returned items. Credit card services are awful. They never have anything good on your credit report.”
“I am a “valued” JC Penney customer who has canceled her JC Penney account. I have shopped at Penney’s for many years and have been satisfied with my transactions until now.
In April, I signed onto the Synchrony Bank website to make a payment online for another account. I noticed that my JC Penney statement was also displayed and the due date was April 21st. Since I had not received that statement in the mail, and since it was past due, I made the payment immediately.
I also explained that I had not received my statement in the mail, and that is how I wanted to continue receiving them. I also expressed my concern that I would be charged a late fee, even though I had not received my statement. The person helping me said that she would take care of the problem, and that I would receive my future statements mailed to me.
When I went online to pay my other account, this month, I noticed what appeared to be a JC Penney statement. I had not made a purchase, so I clicked on it and found a $4.20 charge – interest on my previous balance. I called and explained the situation, but received no help from the individual who further stated that I requested on-line statements, which I did not. How am I to know that I have a statement – I received no notification that my payment was due either time.
Unfortunately, I canceled my card and will no longer shop at Penney’s.
Today, I went to the Westland, MI store to pay the $4.20 bill which is due on May 21, but was unable to because I did not have a JC Penney card, and I did not have a JC Penney statement ???? The statement I had came from the on-line statement that I printed. Now I ask you, how ridiculous is that? I could not pay my bill because I did not have the statement that Penney’s didn’t send me.”
“I ordered a comforter set and I am very pleased. The package was delivered as scheduled. The comforter goes very well with my decoration. I will continue to shop at JC Penney.”
“We paid the full amount early for the credit card bill. Opened a card with them and they kept charging fees every month without explanation. They wont waive paper incurred fees for my grandma who has is an old fashioned paper bill user. Its a matter of principle and they wont waive the $16 she incurred for paper fees which she was never notified of to ve charged every month. Never again will we shop here. Poor customer service”
