“Outstanding service trying on lingerie at Springfield, VA. Regina E. was knowledgeable, patient, and attentive. She was back and forth making sure the fit and style was just right. Real customer service, so often missing in retail today.”
“A lady named Tina provided hair service to my daughter in Douglasville, Ga. She was the perfect fit for my 9 year old daughter who had anxieties as a first time visit to any salon. Tina was patient with her, while also managing some of the worlds thickest, longest natural hair. My daughter left the shop feeling confident and no more fears of hair wash and hair styling days. Thanks Tina! You are the best!”
“I just have to rave about Maria in the beauty department at JCPenney she's absolutely the best beauty guru I've ever had the pleasure of working with! Maria's knowledge and expertise in all things beauty are truly impressive, and her passion for her job is infectious. She's always so willing to lend a helping hand, offer expert advice, and make sure you leave the store feeling like a million bucks.
What really sets Maria apart, though, is her dedication to her customers. She's always looking out for us, and would often text us about upcoming promos and sales at JCPenney. It's little touches like that which make you feel like you're part of a special community, and you can't help but love shopping at JCPenney even more because of her. Maria puts her heart and soul into her work, and it shows in everything she does. She's always smiling, always helpful, and always going above and beyond to make sure you're completely satisfied with your shopping experience. Her love for her job is palpable, and it's clear that she's exactly where she's meant to be.
I've had the pleasure of working with Maria on several occasions, and I can confidently say that she's one of the most dedicated and passionate beauty professionals I've ever met. She puts her 100% dedication into everything she does, and it shows in the way she interacts with customers, the way she recommends products, and the way she makes you feel like you're the most important person in the store.
If you're lucky enough to have Maria as your beauty guru at JCPenney, consider yourself spoiled! She's a treasure, and I'm so grateful to have her in my shopping life. Five stars isn't enough I'd give her ten stars if I could! Thanks, Maria, for being an absolute rockstar and for making shopping at JCPenney an absolute joy!”
“I have been a JCPenney customer for over 50 years. I’ve always felt they had fair, competitive prices. I was so shocked today. A very simple a-line cotton dress was $70. The same dress last year would have been $49 or less last year. And they don’t have the coupons like they used to. I know it’s just a sign of the times, but it has become to expensive for me. Plus the cashier had such a bad attitude and was on her phone. She never got off her phone the whole time she was checking me out. Needless to say, I have lost my faith in JCP. I can no longer shop there with their outrageous prices.”
“I ordered a comforter set and I am very pleased. The package was delivered as scheduled. The comforter goes very well with my decoration. I will continue to shop at JC Penney.”
“I just left the JCPenney's on Shackleford in Little Rock in the young lady sold me a bracelet for mother's day. She was very professional, respectful and honest about the price and the quality of the silver thank you and she was just wonderful..”
“I recently reactivated my JCP card because of customer service by Phyllis (Westfield Mall). I must mention Laila, Liana andTracy. The next day I had to return and Dale, from the curtain Dept also impressed me, as did the ladies with their help, professionalism and going above and beyond in service. It was a pleasure to get that kind of attention. Thank you.”
“Visited my local JCPenny recently for prom, their hairstylist Teresa was an absolute gem. Made me feel comfortable with the whole brand new experience. She did a wonderful job and I felt amazing leaving the store.”
“Jared from the Queens Center Mall location was absolutely phenomenal and helpful during my visit today! Definitely a 100/10 experience, and I’ll be back again looking for Jared!”
“Linda C. Associate# 0675 @ Store 2920 Helped me with my return. I was so happy that she was able to help me with my coupon. I had an online order I wanted to exchange in store. She was so nice. JCPenney needs to recognize her as an excellent employee.”
“I recently went to jcpenney to get some undergarments. I had a little bit of trouble determining my size but luckily there was this very kind woman who helped me the whole way there. She made sure I was satisfied and even went as far as helping me the whole shopping experience. Thank you Emma.”
“First and foremost i never been to JC Penney to shop and my experience was awesome. I know about customer service and I never received such care as today, this lady Rosie had help us Big time she went above and beyond caring, she loves her job. I could tell the difference between a employee that is just working for a pay check and a employee that loves what they do.. She stop what she was doing and helped us all the way until we left. She took good care of us”
“First of all I like to recognize one of your employees in the jewelry department his name is Randy the store he works at is located at alamance crossing Burlington North Carolina. I had a piece of Jewelry that needed to be serviced and I have a lifetime replacement care package he made sure that my size was corrected for my ring and that it would be cleaned and serviced he went way out and beyond his duty thank you so much Randy.
Miss Connie Slade
Burlington North Carolina.”
“My wife and I want to recognize "Nada" and "May" for there outstanding customer service! Very friendly And "May" the manager went above and beyond her role
Thank you to both ladies!!
OUTSTANDING!!!!”
“I ordered a comforter for my mom for Christmas and it’s beautiful! It came with no flaws, arrived promptly and goes perfect with her colors. Thanks for the great product!”
“I visited the hair salon just recently and sat with Teresa one of their stylists. It’s hard to find someone who knows what they’re doing. Most stylists don’t what to take the time to talk about your needs. I needed a perm and Teresa’s attention to detail was exceptional. So anyone out there who is thinking about getting a perm and doesn’t know where to start, have a conversation with Teresa and you’ll be happy with your choice. Good luck!
Thanks Teresa 🩷”
