I’m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer? I called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldn’t get the image of that gross mess out of my mind. I was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because I’m never going to shop at JCPenney again. As a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this store’s quality control team, and the nonchalance of their customer service staff.