Terrible customer service. Bought a mattress (expensive purchase) and within 3 mos it started sagging. So I went in today to get another. The supervisor smuggly told me that they weren't responsible, it was in my home, so I had to contact Sealy. Sealy said that I had been mislead, that they receive a lot of calls from Penneys customers, they gave me the number to call. Customer service supervisor said I had to buy a new mattress, pay $85 for them to take old one away, pay 15% process fee, and after they disposed of the old mattress I would get a refund of my original purchase. So they lie to you, make returns complicated, and then charge you for a product under warranty!