ordered a mattress from JC Penney and got it 6 weeks later the company that delivered it walked on my light carpet with dirty shoes! when I put the mattress flat I noticed a rip in the fabric. I called to return it and was told it would be picked up in 2-3 days. called on day 3 and was told that it would take up to 2 weeks to pick up. The order had not even been sent in to the company to pick it up yet. I would give them a 0 for customer service!!! Will not order anything from JC Penney in the future!
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