Ordered a pair of jeans recently. They shipped the wrong size and style instead of what I actually ordered. After a chat with a rep, they said they would send me a free UPS label to ship the pair of jeans back to them, plus a new order for what I actually ordered. I have yet to recieve said label, and apparently the new pair of jeans is lost in the mail! They told me to wait it out till Jan 4th before filing a claim for another refund. I'll just shop at Kohls.com. sucks because I like the Arizona brand jeans. You have lost a customer in me, and it's no wonder your business is failing.