I ordered a dining set from JCP. I called to place the order because it was for a dining set and I wanted to make sure the delivery included assembly. I was told that assembly was included. The dining set was delivered in boxes. The delivery company told me that they do not do assembly. I called JCP and they said assembly was included and they would open a case. Someone would call me within 24 hours to arrange assembly. I have called many times since then. Each time they tell me a case has been opened and someone will contact me within 24 hours. Well it has been 16 days almost 400 hours and I still have not received 1 call from JCP!!!!