JC Penny has a horrific return dept. I purchased a pair of jeans in a size 6 and received a pair in size 10, not my fault. When I tried to return them they told me I would have to pay $8.00 to return them. The jeans were only $20.00. They would not make an exception even after the guy I spoke to asked his supervisor if they could make to see if they could waive the fee, considering it was their error and they would not. I will never purchase from J C Penny again and I will close my JC Penny major credit card. Too bad since I do like some of the merchandise. Beware their return policy.