JCP coupons are a real joke The excluded items are most every brand in the store. It would be alot less to read if they noted what is included not excluded When you find an item that is included with coupon and purchase more than one item a portion of coupon is applied to each item (which I understand) however, if JCP cannot fullfill the order they keep the amount that was applied. If only one item was purchased the full coupon value would apply to that item. The Eastgate Blvd. in Ohio customer service is terrible with the exception of one guy he provides good customer service.