Last 3 times I have made purchases from JCPenny website, I have had to make returns and was not reimbursed the total amt of the return. First time(2 yrs ago) issue resolved after speaking with a supervisor. I had already had several conversations w/ cust service to no avail. 2nd time( this past summer), I again attempted to resolve via customer service. Finally filed dispute via PPal and they were able to get my refund credited back to me but a lot of time and trouble for me to get this resolved. 3rd time...placed 2 orders in Oct. Returned some items from each order and used JCPenney labels on return. One return order was credited back to me correctly, the other was never credited back. I have emails from Penneys that confirm they received the order and a f/u email that says "refund is on the way". This is from 11/7/23. Because that refund was never put back on credit card, I called cust service and was told it had been taken care of. It had not. I am now again disputing via PPal and have finally been sent a check for some of, but not all of what I am owed. I do a lot of ordering on-line and have never had trouble with returns from any other merchant except Penneys. Due to these 3 back to back experiences I will never do business with Penneys again.